NaturaLash™ Terms & Conditions

 

Product Returns/Exchanges (eyelash and eyebrow extension products):

 

For any reason:

In order to uphold our high standards of safety and sanitation, NaturaLash cannot accept returns of any individual product if the original packaging has been opened, unsealed or tampered with.  Only product(s) that is/are unused and returned in the same condition, in which you received them, will be eligible for return/exchange.

NaturaLash reserves the right to replace the product/kit(s), provide a store credit, or provide a refund of the purchase price less shipping/handling and a 15% restocking fee.  If the returned kit(s) is/are missing any of the items listed on the kit description (found on the product page of NaturaLash.com), a deduction will be taken from the refund amount to reflect the retail cost of the individual product that is missing.  See “What to do” below for additional information.

 

Claim of Defect:

If you feel that you received a defective product, you must notify the NaturaLash Customer Service Department within ten (10) days of the original purchase date.   NaturaLash reserves the right to replace the product, provide a store credit, or provide a full refund less shipping/handling and possible credit card processing fees.  See “What to do” below for more information.

Tweezers:  If you feel that your tweezers were damaged upon receipt, you have 2 business days to notify NaturaLash.  No returns/exchanges will be made after 2 days. 

  

Note: All of our adhesives are stored in a temperature controlled warehouse and we maintain very high quality control standards.   If you feel that you have received a defective adhsive, you the purchaser, have ten (10) days, after the original purchase date to notify our Sales Department of the problem.  REQUESTS FOR EXCHANGES/REFUNDS WILL NOT BE ACCEPTED AFTER TEN (10) DAYS, therefore, we recommend opening all adhesives immediately upon receipt to verify that your adhesive is usable. Our adhesives are designed to dry quickly and once they are opened, it must be used within a few weeks for best results. Storing in the refrigerator may help the longevity.

 

What to do:

If your return meets the aforementioned requirements, you must notify the NaturaLash Customer Service Department, by phone or email, within ten (10) days of the original purchase date (Customer Service: 1-800-644-1297 xt. 4 or  Sales@NaturaLash.com).  NaturaLash will provide you with a Return Order Number (RO #) and instructions on where to send the product(s).  Return shipping costs will be at your expense and products must be received by NaturaLash within seven (7) days after the RO# is provided to you.  You must include the RO# with the returned products. 

 

Order Cancellations:

Orders that are cancelled before being shipped will receive a full refund minus a 5% re-stocking/transaction fee.   

 

Product Returns/Exchanges (Eyebrow Wigs):

All Natural Brow Wig and glue sales are final.  Orders that are cancelled before being shipped will receive a full refund minus a 5% re-stocking/transaction fee.   Exchanges for unused products are permitted within 10 days but customer is responsible for applicable shipping charges.  You must contact sales for a return order number.

 

Refunds for NaturaLash Workshops (eyelash and eyebrow extension products):

 

Cancellations

Customers who would like to cancel their enrollment in a NaturaLash Workshop (scheduled classese only) must notify the NaturaLash Customer Service Department immediately, by sending an email to: Sales@naturalash.com with “Workshop Cancellation” in the subject line. 

  • Workshop cancellation requests sent seven (7) or more business days in advance will receive a refund, less a $100 non-refundable administrative charge (Private workshop cancellations may involve additional fees).
  • Workshop cancellation requests sent less than six (6) business days in advance will receive a refund, less a $200 non-refundable administrative charge (Private workshop cancellations may involve additional fees).

Re-Scheduling

Customers who would like to re-schedule their enrollment in a NaturaLash Workshop must notify the NaturaLash Customer Service Department immediately, by calling : 1-800-644-1297 ext. 4.  A minimum of seven (7) days notice must be given in order to avoid any administrative charges.  Notices given less than six (6) days in advance of a scheduled workshop will be subject to a non-refundable $50 administrative charge.  Notices given less than six (6) days in advance of a private workshop will be subject to a non-refundable $100 administrative charge.  Traveling workshops can be rescheduled with a 30 day advanced notice (charges may apply).  Absolutely no refunds will be given after the scheduled training date.

 

Deposits

WORKSHOP DEPOSITS ARE NON-REFUNDABLE.  Workshop deposits will guarantee your seat at the workshop of your choice.  Regardless of the deposit amount, full payment is due 7 business days before the scheduled date.  A NaturaLash representative will contact you 7 business days before the workshop to collect the remaining payment.  Failure to pay the full amount within that time frame will forfeit your seat and make it available to other customers.  NO REFUNDS WILL BE ISSUED if your seat is taken. 

The same terms apply to deposits placed for private workshops except that full payment is due 30 days in advance.  Failure to pay the full amount within that time frame will forfeit your seat and NO REFUNDS WILL BE ISSUED if your seat is taken.  

 

NaturaLash 4.0 Online Training Course

The same terms and conditions listed above apply for NaturaLash 4.0.  Any differences are listed below.

-Absolutely no refunds will be given for NaturaLash 4.0. 

-You have 3 days to complete NaturaLash 4,0.  Any days after that are charged at $200/day. NO EXCEPTIONS.

-You have 30 days to enroll in the course from the time that you are registered.

-By enrolling in NaturaLash 4.0, you (the paying student) agree to the following:

  • You are responsible for any application accidents or injuries that occur while taking this program.
  • You will be the only person viewing and or using the course program (unless you paid for additional students).
  • You will not share the log-in info with anyone other than yourself.
  • You will not copy, distribute, share or recreate any of the information learned or veiwed when taking this course.
  • You do not work for or intend to work for a company offering similar services as NaturaLash (i.e. - eyelash extension product supplier, eyelash extension training supplier)  for one year from the date of your NaturaLash 4.0 enrollment.
  • You understand that violating any of the above listed terms and conditions will result in immediate legal action.

 

Gift Certificates:  Gift certificates do not have an expiration date and can be used for phone or internet orders.  Gift certificates must be purchased for use by another professional with a regsitered account on NaturaLash.com. 

 

Shipping:  NaturaLash.com makes no guarantees on shipment or delivery dates.  The recommended number of days listed on the shipping options is only an estimate.  For all rush orders and specific delivery requests, please call our sales department.  * All Duties, Customs Fees, and Taxes are the responsibility of the customer not NaturaLash.com. 

 

Shipping for returns/exchanges:  The customer is resposible for return shipping charges.  If it was a mistake made by NaturaLash (i.e. - wrong product/defective product), we will offer shipping refunds in the form of store credit  and pay shipping charges for replacement product (It is up to the customer to requests this.  Applicable to USPS priority and parcel mail shipments only).  

Customer is responsible for shipping charges in the event that the first shipment is returned to NaturaLash because customer did not receive or pickup as the the shipping company requested.

Customer is responsible for shipping costs on exchanges made for reasons other than claim of defect (If a exchange is made because of an error on our part, NaturaLash will cover shipping expenses.  Note: Limited to Priority Mail Shipments only).

 

 

Professional Use Only (Eyelash and Eyebrow Extension Products):

 

This product is not intended, nor should it be used for self application of eyelash extensions.  You must be professionally licensed in the beauty, esthetics, cosmetology, and medical and dental field(s) in order to apply NaturaLash products.  State licensing requirements for the application of lash extensions vary from state to state, and it the responsibility of the professional (purchaser of NaturaLash products) to comply with the laws of his/her state.

Anyone purchasing products from NaturaLash must fax a copy of their Professional License (Fax #: 714-782-7330) prior to their first order.  If you have already received eyelash extension certification from another company and would like to purchase products from NaturaLash, you must first call our Sales Deparment at: 1-800-644-1297 ext 4, for an interview.  Proof of certification is required.  IF WE DO NOT RECEIVE A COPY OF YOUR LICENSE BEFORE OR AT THE CLASS, YOU WILL NOT BE ADMITTED INTO THE CLASS.   THERE ARE NO EXCEPTIONS TO THIS RULE AND ABSOLUTELY NO TRAINING REFUNDS WILL BE GIVEN (NOTE:  WE WILL SEND YOU ONE REMINDER VIA EMAIL AND ONE REMINDER VIA THE TELEPHONE). 

 

 

Acknowledgement of Risks:

 

By purchasing product (s) from NaturaLash.com for the application of lash/brow extensions and brow wigs, you acknowledge that:

  • There are risks involved when using sharp implements and adhesives around the eye, and you assume those risks in this procedure. 
  • All the NaturaLash adhesives, including the medical grade, do contain ingredients which can be irritating and/or cause allergic reactions. 
  • NaturaLash takes no responsibility for injuries due to the use and application of it’s products.

Right to Discontinue and Refuse Sale:

 

NaturaLash reserves the right to discontinue and/or refuse sales to anyone at anytime, for reasons including, but not limited to; unprofessional behavior and/or business practices, revealing confidential NaturaLash information, substandard application of eyelash extensions, unauthorized use of NaturaLash Trademarks, disclosing or demonstrating any of the techniques or procedural information gathered from NaturaLash to any other person including, but not limited to; co-workers, employees, contractors, or associates for a period of two years from the last date of training provided to you by a NaturaLash instructor. 

 

Agreement to not share or Distribute the NaturaLash training method (s)

As a customer of NaturaLash, you, the buyer, agrees to not share, duplicate, instruct, train or teach knowledge learned in the NaturaLash workshops to any co-workers, friends, relatives, business partners, other eyelash extension companies and/or suppliers.  Violation of this agreement will result in legal action by NaturaLash.

 

Intellectual Property:

 

All content available on NaturaLash.com and/or the marketing materials purchased from NaturaLash, including but not limited to; text, graphics, logos, button icons, images, audio clips, data compilations and software, and the compilation thereof (collectively, the "Content") is the property of WINKX, LLC, our affiliates, partners or licensors, and is protected by United States and international copyright laws.
The trademarks, logos, and service marks displayed on the website, marketing materials and products (collectively, the "Trademarks") are the registered and unregistered marks of WINKX, LLC, in the United States and other countries, and are protected by United States and International trademark laws.  The Content and Trademarks on this site may not be used, reproduced, duplicated, copied, sold, resold, accessed, modified, or otherwise exploited, in whole or in part, for any purpose without our prior written consent.

 

Indemnification and Waiver of Liability:

 

IN NO EVENT WILL NATURALASH OR ITS DIRECTORS, OFFICERS, OWNERS, EMPLOYEES, INDEPENDENT CONTRACTORS, SUPPLIERS AND LICENSORS (NATURALASH, ET AL) BE LIABLE FOR ANY CLAIMS, DEMANDS, DAMAGES, LIABILITIES, SUITS, ATTACHMENTS, JUDGMENTS, LOSSES, PENALTIES, FINES, SETTLEMENTS, EXPENSES, INCLUDING COURT COSTS AND REASONABLE ATTORNEYS’ FEES INCIDENT THERETO; INDIRECT, SPECIAL, INCIDENTAL, ECONOMIC, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES ARISING OUT OF THE USE OR MISUSE OF PRODUCTS OR SERVICES SOLD BY NATURALASH. BUYER SHALL INDEMNIFY, DEFEND AND HOLD HARMLESS NATURALASH, ET AL FOR ALL SUCH CLAIMS AND ACTIONS IN EACH CASE NOTWITHSTANDING THE ACTUAL OR ALLEGED NEGLIGENCE (WHETHER ACTIVE OR PASSIVE, SOLE OR CONCURRENT, SIMPLE OR GROSS), STRICT OR STATUTORY, PROVIDED THAT THE NATURALASH LIABILITY WILL BE LIMITED TO THE PURCHASE PRICE OF THE PRODUCT.